Refund and Returns Policy

At The Gabriel, we want you to be completely satisfied with your purchase. If you are not happy with your leather jacket, you may request a return within 7 days of receiving your order, subject to the conditions below.

Eligibility for Refunds

1. In case of return or exchange shipping charges of returned items will be bare from customer.

2. The item must be unused with the tag attached. Once our team has reviewed and is satisfied, exchange or refund will be initiated.

3. In case of any defects or complaints regarding the parcel, please contact customer service within 24 hours.

4. Please note that after 24 hours of delivery no complaint will be entertained.

5. Items offered in Sale and Discount will NOT be entertained for exchange or return.

6. Please do not accept if the parcel is unsealed or damaged.

Refund/Exchange Policy:

GABRIEL will only accept refund/exchange if the customer finds any defect or if the wrong product has been delivered, the customer can contact our customer services and send images of the product(s) to the given address within 24 hours from the time of delivery. If the submitted case is found to be genuine, it will take reasonable time depending upon the nature of the case. Furthermore, please note that GABRIEL does not cater to any cash refund policy. GABRIEL will only refund via same mode of transaction. if you choose to claim a refund, we will offer you a refund method and will refund the amount in question within 15 days.

Customer Services:

Email: info@thegabriel.uk

Order Cancellation:

You may cancel your order any time before the order is processed by email us at ‘support@thegabriel.uk’ .

Once the order is shipped, you will receive the shipping confirmation via email that contains the tracking information.

The Return and Exchange Policy will apply once the product is shipped.

GABRIEL Online Store may cancel orders for any reason. Common reasons may include: The item is out of stock, pricing errors* or credit card payment is declined by the issuing financial institution.